Jack Holt, CEO of Holt Construction, stressed that customer service should be the first priority of any business during a CEO Forum at Dominican College on November 8, 2017, which was sponsored by the Palisades Institute.
Holt Construction was founded in 1919, by Jack Holt’s grandfather and remains headquartered in Pearl River in his grandfather’s home. The company is now ranked one of the top 300 contractors in the U.S. and has offices in Manhattan, Boston, Philadelphia, Houston, Dallas, Goshen, and Newark. He explained how the company grew from its first corporate project of building 500 mouse cages for Lederle Laboratories to constructing baseball stadiums, airport terminals, hotels, and many other large projects. “It’s all about the client. We remain steadfast in our commitment to our clients – offering quality work while keeping their projects on time and on budget,“ he said.
In addition to client satisfaction, Holt told the business leaders in attendance that site safety, a strong commitment to ethics, and embracing modern technology were also keys to his company’s success. He added that even as the company has grown and changed structurally, Holt Construction has continued to maintain family business values. Holt’s son and grandson also work at the company.
The aim of the Palisades Institute of Dominican College is to encourage leaders in business, government, and not-for-profit agencies to integrate the concepts of leadership, quality, and ethics to achieve long-term success.